Question: 14. When would you use an Open-Ended question? When would you use a Closed Ended question? Pp. 164-65 15. What is a Product Line? What

14. When would you use an Open-Ended question? When would you use a Closed Ended question? Pp. 164-65 15. What is a Product Line? What is the value of having a product line? 18081 Pp. 16. What is Planned Obsolescence? Give an example. Pp. 183 17. Define Brand. What is the value of having a Brand name product? Pp. 184-85

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