14:45 MIS SGTP 2 SPR19[146] MIS STUDY GUIDE, TUTORIAL, AND PRESENTATIONS FOR CHAPTER TWO Read pages 73 to 89 (excluding case studies) with a view to answer the following questions. 1) Give examples of ESS decisions made by the top managers of 2) For each of the four departments (human resource management, e.g. Do we have enough of right talent, skill, and experience ?), (production and distribution, e.g. Can we create product or service within that time, with such product characteristics, at that quality and cost ?) (marketing and sales, e.g. satisfy customers, which customers ? which do you lose while trying to attract which else ? who do we target, general or niche, what do customers demand ??) (accounting and finance, e.g. profitability ? market share ? reputation ? budget constraints ? price wars ? risky investments ?), give examples of DSS decisions made by the middle managers of 3) For each of the above four departments, give examples of MIS reports used by the middle managers of and explain where such reports would be used. 4) For each of the four departments, give examples of TPS data used by the middle managers of .......... and explain where such data would be used. 5) A human resource manager needs data from prod&dist., mrkt and sales, and acct and finance in order to plan hrm activities and make hrm decisions. Give examples of such data, four examples for each dept, twelve examples total. 6) The production and distribution department is creating the designs for next year's products. What data do they need from mrkt and from acct departments? Do they need any data from hrm department for this activity ? 7) A sales manager needs data from hrm, prod&dist., and acct and finance in order to plan marketing and sales activities and make related decisions. Give examples of such data, four examples for each dept, twelve examples total. 8) What kind of data does Toyota need to obtain from its suppliers ? What kind of data do suppliers need to obtain from Toyota ? (read supply chain management systems, extranets) 9) What kinds of data does the CRM system of Marks and Spencer's collect? (read CRM, extranets) 10) Read pages 93-94 learning all bold terms. Here's an example that explains the difference between a system analyst