15. The most relevant general software package for logisticians is A. Spreadsheets B. word processing C. presentation packages D. email 16. Liability for loss and damage is one factor used to determine a product's freight classification. Which of the following is not a loss and damage consideration? A. a commodity's propensity to damage other freight B. the ability to load freight on top of a commodity C. the perishability of a commodity D. a commodity's value 17. An invoice submitted by the carrier requesting to be paid is called A. a freight bill B. a bill of lading C. voucher D. demurrage 18. The work of logistics involves A. order processing, inventory, and manufacturing B. production planning, shop scheduling, and production C. transportation, inventory, order processing, warehousing, and facility network design D. soliciting quotations, contracting, acquisitions, and materials receipt 19. Which of the following is a product characteristic that directly influences transport cost? A. The product's market share. B. The product's density. C. The product's technical complexity. D. All of the choices are correct. 20. Which of the following is a risk of outsourcing? A. Lower variable cost of operations. B. Reduced access to management expertise in the outsourced function. C. Reduced functional information technology requirements. D. All of the choices are correct. A. the shipper of the product B. the customer receiving the product C. the carrier D. the government representative 21. The consignee is