15:14 Read Only - You can't save changes to this f... are critical to the success of TOM programmes. (marks) QUESTION TWO Nairobi county hospital is a 50 bed bospital located Ruaraka, Kasarani area. Due to competition the hospital is facing a lot of competitive pressure. To survive the top management needs to establish and maintain a competitive advantage against other health care providers. The strategy is to improve the quality of its services. The administrators have decided to engage a consultant to improve total quality in all aspects of the hospital a) As a consultant explnin the methods you will use to assess the quality of health services as your first assignment (10marks) b) Explain any five actions you will undertake propose in order to improve the quality of the health services in this hospital (1Omarks) QUESTION THREE a) "Quality consciousness is non-existent in Kenya both in service and product sector". Discuss this statement with relevant examples (Smks) b) Continuous process improvement is one of the main principles of total quality management that organizations must practice in order to achieve quality within an organization. Using the 'Six Sigma' which is data driven approach and methodology, discuss the five seps involved to achieve quality improvement in a business organization Smarks) 111