16. How do you classify staff and facilities in the operations management model a) Transformed inputs b) Transforming inputs c) Transformation process d) Output process 17. The product of one cycle of manufacturing operation may be used within or sold incorporated into a further product. True or false a) True b) False 18. Which of the following is the odd one out in the description of the major components of operations as a transformation process. a) Input b) Output c) Raw materials 19. Which of the process decisions takes into consideration when shifts should occur? a) Inventory b) Process c) Capacity d) Quality e) Other: 20. With which of the operations decisions is the training of staff considered a) Capacity b) Inventory c) Quality d) Processle) Other