16. If you draft a letter to a prospective client who is interested in purchasing your company's product, your goal is to

Select one:

A. Persuade.

B. Inform.

C. Impress.

D. Follow up.

17. An audience that has varying levels of knowledge in a subject area are called specialists.

Select one:

True

False

18. If you have multiple readers of your speech, it is safe to assume some of the readers will not be familiar with the subject matter.

Select one:

True

False