17. Employees improve effectiveness and efficiency by performing four general steps regarding the organization's activities. The following describes which step? The employee measures the performance of each activity in the process (value chain) from the perspective of customer requirements while assuring that the overall performance of activities meets the requirements of the organization's other stakeholders. Identify what is now being done. b. Measure current performance. Analyze d. a. C. Improve Which of the following would NOT happen when quality is bad? Rework Scrap zero-defects an increase in the cost of good units increases 18. a. b. C. d. Which of the following statements is true? The customer will choose the product with the lower price 19. a. Iftwo products provide the same services and quality, the customer b. will choose the product with the lower price. Iftwo products provide the same services and quality, the customer C. will choose the product with the higher price. The customer will choose the product with the higher price. d. 20. A key advantage of cross-functional teams in today's manufacturing and service environments is information is shared much more quickly by people in different functions and this helps speed products to market b. the physical size of the organization gets smaller. there are fewer computing system requirements d. the number of senior managers decreases a. C. 21. Rewarding team performance based on team output can cause problems for team members because some team members work different shifts thani others. b. not all team members pull their weight a