(17) In determining a company's multifactor productivity, only 2 input factors can be considered. This statement is: (a) True (b) False (18) Consider the following statements, (l) and (II), about productivity and choose the most appropriate answer from alternatives (a) to (d). (1) Gross Domestic Product (GDP) per capita for a country is a type of productivity measure (II) Productivity comparisons can be made among the various divisions of a given company such as Ford Motor Company (a) Only statement (I) is true (b) Only statement (II) is true (c) Both statements (1) and (II) are true (d) Neither statement (l) nor (II) is true (19) Globalization continues today and it has implications for how operations should be managed. Globalization has advantages and disadvantages for companies. This latter statement is: (a) True (b) False (20) Which of the following are important factors that can positively impact a company's productivity? [Choose the most appropriate answer) (a) Extent and quality of training offered to the company's employees (b) The level of quality of the company's output (C) Extent of investment in appropriate technology for production (d) Only items (a) and (b) above (e) All items (a), (b), and (c) above (21) Which of the following measures how often delivery time promises that a company makes to a customer is achieved. (a) Development speed (b) On-time delivery (c) Delivery speed (d) Customization (e) Consistent quality