17. ________ involves "selling" an idea or position or directing attention to certain facts you think are relevant. A. Communication B. Advocacy C. Inquiry D. Active listening 18. Effective leaders are ________, have an internal locus of control, and exhibit self-understanding and self-confidence. A. Vulnerable B. Centered C. Calm D. Smart 19. Which of the following should you NOT do in your jurisdiction? A. Ensure that all personnel are trained properly for the job(s) they perform. B. Ensure communications interoperability and redundancy. C. Develop a plan for addressing volunteer needs after an emergency to help eliminate some of the potential problems that can occur during an emergency. D. Identify and type all resources according to established standards. 20. To grow as a leader, you may need to do all of the following EXCEPT: A. Hold on to the things you enjoy doing and delegate the tasks you don't enjoy. B. Let go of behaviors and beliefs about leadership that are comfortable for you. C. Begin to rethink behaviors that haven't served you well and consider how to change them. D. Stop doing some things you're good at and love to do, and instead delegate them to someone else to further that person's professional development