17. Someone has spread a rumor about an ongoing disaster, and the emergency management organization uses its Facebook page to correct the information. This exemplifies how social media can be used to: A. Respond quickly and effectively to new and incorrect, or conflicting data. B. Communicate more effectively and directly with constituents. C. Build situational awareness. D. Foster transparency and accountability.

18. A disadvantage of an open policy: A. May result in some early mistakes B. Takes much longer to implement C. Provides an opportunity to build trusted relationships D. May be less flexible and responsive to public expectations

19. By posting a video on YouTube, displaying an emergency response drill to a domestic terrorism situation, an emergency management agency succeeds in not only preparing first responders, but also in: A. Promoting the need for inter-agency coordination B. Helping viewers receive information in an emergency C. Fostering understanding of other cultures D. Informing the public and helping the community feel at ease

20. What opportunity to achieve the benefits of social media involves doing the right thing; getting the right message to the right audience? A. Relevance B. Accuracy C. Speed D. Availability

6. The weather forecast predicts localized flooding for several low-lying areas. Which social media platform or tool would be best for local government to share emergency information specific to the affected communities? A. Snapchat B. YouTu C. TweetDeck D. Nextdoor