17. When considering whether to accept a special one-time order at a discounted price, in additional to making a quantitative analysis (analyzing costs and revenue implications), a qualitative (nonfinancial) analysis should also be made to consider the impact on: A. the practicality of your product B. your regular customers C. your irrelevant costs D. your relevant costs 18. The original quality specifications of a product are referred to as: A. quality of conformance B. quality of design C. total quality approach D. quality concepts 19. A management approach based on participation of all members of a company with the long-term goal of customer satisfaction is commonly referred to as: A. Long-Term Customer Satisfaction (LTCS) B. Best Quality Ideas (BQI) C. Total Quality Management (TQM) D. Quality Control Goals (QCG) 20. When a company has a goal to always make a perfect product, they are following a: A. perfect quality policy B. zero defects policy C. best quality policy D. total customer satisfaction policy 21. An example of an Internal Failure Quality cost is: A. rework costs B. training costs C. product design D. testing equipment 22. An example of an Appraisal Quality cost is: A. rework costs B. promotion and awards to employees C. inspection of products D. warranty repairs and replacement costs 6 CON