17-16 Listed below are selected items from the cost-of-quality (COD) report for Watson Products for last month: Category Rework Equipment maintenance Product testing Field-service costs Spoilage Product liability insurance Product repair Amount $ 725 1.154 786 560 459 750 695 What is Watson's total prevention and appraisal cost for the month? 17-19 A customer places an order on January 1, 2019. Ten days later, that order is received by the manufacturing department. Fifteen days later, the order is put into production Processing (manufacturing) time is 20 days for this order. The completed order is then shipped 10 days later. For this order, what was the total customer-response time (CRT), in days? (Hint: Refer to Exhibit 14.14 and accompanying discussion.) 17-21 For a typical order, assume the following times (in hours): storage time (in between processes), 5.0; inspection time, 1.0; move time (from process to process), 2.0; and manufacturing (processing) time, S.O. Given this information, what is the manufacturing cycle efficiency (%), rounded to 1 decimal place (e.g., 45.156% = 45.2%)? (Hint: Refer to Exhibit 14.14 and accompanying discussion.)