1/8 p Partial Question 2 Balanced Scorecard Measures: Match the objective number to the correct measure from the worksheet. Each option only has one match, and all options will be used. 1 e 2 & 3 4 (hint: don't choose f) a 5 5. You selected h 6 7 8 b Part 1: Review the balanced Scorecard information on pages 46-47 of the text. Then complete the following activity. Enter your answers on Canvas. Activity: For each objective, identify strategic fit and match the appropriate measure. Objective Match Measure 1. To be the cost leader in our market by 2004 (a) Average time taken for customers to receive complete orders (b) Customer retention rates 2. To reduce customer churn by 75% within 12 months 3. To lead the market in speedy delivery by 2008 4. To build a sports and social club by March 2009 5. To increase profitability by 20% by 2005 6. To produce products that are right first time within 3 months 7. To train and develop all team leaders by 2006 8. To achieve 99% customer satisfaction within 5 years (c) Return On Capital Employed (ROCE) (d) Employee satisfaction rates (e) Statistical process control ( Employee retention rates (9) Customer feedback or complaints (h) Unit cost