18. sarah often writes progress reports, status reports, proposals, and even small articles. what type of writing is sarah engaging in? a. analyticsl writing b. social writing c. business writing d. technical writing 19. Betty wants to write an informal letter to s client informing him that his account is overdue. her boss told her to use less direct language when addressing the letter. what type of pronouns should betty use? a. third person b. second person c. no prouns