18. The process that analyzes an organization's external environment for opportunities that fit its internal resources and capabilities to find a strategic niche is known as __( 100) A.Porter analysis B.Portfolio analysis C.SWOT analysis D.BCG analysis 19.In a traditionally structured organization that resembles a pyramid, those who are responsible for making organization wide plans and decisions are: (28.1.0093) A. Top managers, such as the president or chairman of the board. B.First-line managers, who work directly with those who create the product C.Middle managers such as division or regional masagers or team leaders D.Employees directly responsible for creating the product or service. 20. To encourage upward communication in an organization, managers should (892.1.004) A. Remove the suggestion boxes. B. Require agreement with all company policies. C. Create a climate of trust, respect, and empowerment D. Order the grapevine eliminated. PART II: Decide whether the statements are true or false. (2%*3060%) 21.Small groups consistently get better results than larger ones when the groups are engaged in problem solving. (71 22.2.004) A TRUE B.FALSE 22. In the group development process, the forming stage is complete when members begin to think of themselves as part of a group. (19.2.005)) A.TRUE B.FALSE 23.A group's performance potential depends to a large extent on the individual resources its members bring to the group 22.2.004) A TRUE B.FALSE 24.Organizational structure is the degree to which standardized procedures are in place in an organization (1 ,200) A TRUE B.FALSE