18. True or False: Whether simple or complex, every process is a series of some number of steps.

Select one: a. True b. False

19. When creating swim lanes in a SIPOC diagram, best, practices usually have teams enter data in the following order:

Select one: a. SIPOC: suppliers, inputs, process, outputs, customer b. POCIS: process, outputs, customer, inputs, suppliers c. COPIS: customer, outputs, process, inputs, suppliers d. POCSI: process, outputs, customer, suppliers, inputs.

20. Which of the following is NOT a method of collecting quality VOC (Voice of the Customer) Data?

Select one: a. Forums b. Beta Testing c. Pareto Charts d. Focus Groups

21. While working on a Six Sigma Project, it is important to be aware of interdependencies of processes because:

Select one: a. you might need help from processes or people upstream when making improvements b. you have to know how your improvements will impact processes and people downstream. c. Both A and B d. Neither A nor B

22. Which of the following is NOT a type of muda?

Select one: a. underproduction b. correction c. motion d. overprocessing

23. How should process capability be calculated? Select one: a. Process capability is calculated by adding the sigma level by 3. b. Process capability is calculated by multiplying the sigma level by 3. c. Process capability is calculated by dividing the sigma level by 3. d. Process capability is calculated by dividing the sigma level by 10.