Question: 19 Design cycle time is an example of a(n): Operations process measure Service-after-sale process measure Innovation process measure Financial performance measure 20 An example of

19 Design cycle time is an example of a(n): Operations process measure Service-after-sale process measure Innovation process measure Financial performance measure 20 An example of an operations process measure is: Modifications required per design Six sigma quality Customer requests handled on first call Costs per customer service incident 21. An example of an innovation process measure is: Customer requests handled on first call Costs per customer service incident Modifications required per design Six sigma quality

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