19. Functional-level strategy directly supports the a. concentration strategy b. competitive strategy c. growth strategy d. corporate strategy 20. Who targets a narrow market segment with customized products? a. a differentiator b. a focuser c. a first mover d. an integrator 21. refers to the process of monitoring, comparing, and correcting work performance. a. Organizing b. Planning C. Leading d. Controlling 22. The control process assumes that a. employees are under-qualified and require training b. employee monitoring costs are part and parcel of doing business c. performance standards are already in place d. employees require clear directions from management 23. The comparing step in the control process determines a. the variation between actual performance and the standard b. a company's relative position in the industry in terms of performance variances c. the ideal standard to be used in measuring organizational performance d. a company's relative position in the industry in terms of the standards used 24. Which of the following refers to the overall output of goods or services produced divided by the inputs needed to generate that output? a. Demand function b. Effectiveness c. Productivity d. Yield