Question: 19) How do CRM systems make troubleshooting customer problems easier? Multiple Choice: A. CRMs store information about customer purchases and interactions. B. CRMs track inventory

19) How do CRM systems make troubleshooting customer problems easier? Multiple Choice:

A. CRMs store information about customer purchases and interactions.

B. CRMs track inventory and supply shortages.

C. CRMs track competitor activity and issues.

D. CRMs store customer business information.

48) The information needed to calculate share of customer is provided, in large part, by

(Multiple Choice)

A. customer relationship management systems.

B. sales management departments

C. accounting software systems.

D. information technology departments.

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