19) The performance evaluation system should provide incen the activities of the subuni following performance tives to segment managers for coordinating ts and directing them toward the overall company goals. Which of the measurement goals has been described by this statement? motivating segment managers B) promoting goal congruence oviding feedback D) benchmarking 20) Uniox, Inc. intends to increase its profits by 50% in the next fiscal year which of the following is most likely to be a lag indicator in Uniox's performance report? A) return on investment B) number of repeat customers C) rate of on-time deliveries D) defect rate perspective of a 21) The level of employee satisfaction is a key performance indicator of the balanced scorecard. A) financial B) learning and growth C) internal business D) customer 22) A company's "climate for action" is a corporate culture A) that encourages communication, change, and growth B) that is focused on strong, top-down command and control C) that is aimed exclusively at period earnings D) that discourages physical activity, sports, and recreation to improve employee health and morale 23) Which of the following statements is true of performance reporting? A) Responsibility reports should focus on the person responsible for unfavorable variances, rather than information. B) Managers should not be held accountable for uncontrollable variances. C) Only unfavorable variances should be explained in the reports D) Every variance, regardless of magnitude, must be investigated by the managers. 24) Milliken, Inc. provides the following information: Actual Sales Static Budget Flexible Budget Sales Volume Variance Sales Revenue$556,500 $526,000 $450,000 Calculate the sales volume variance A) 30,500F B) 30,500 U C) $76,000 U D) $106,500 F