Question: 19. Understanding the essential relationship between customers and the CRM concepts: a. Involves an organization focusing on transsectional marketing b . Involves hunting for customers

19. Understanding the essential relationship between customers and the CRM concepts:

a. Involves an organization focusing on transsectional marketing

b. Involves hunting for customers and offering them a better value proposition

c. Involves viewing the customer as being independent, and that he/she can go anywhere they like

d. Involves seeing relationship marketing as being based on cooperation, and making the customer a part of the business.

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