19:33 45% TQM Mazin - Read-only Read Only - You can't save changes to this file. Reset Exam TOM Answer the following questions 1- Explain the trends the affecting the fire of quality game marks) 2- How is customer satisfaction ered? (5 marks) 3- How does an organization go about establishing a customer focus? (5 marks) 4- What is the relationship between puwement and motivation? (5 marks) 5- Explain the various root causes of management resistance to empowerment (15 mark) 6- Describe and debank there common myths about leadership (15 marks) 7- Explain the strategies for being an effective team leader. (10 marks) - Explain the concept of no caetary reweds. (5 marks) 9. What is management's role in continual improvement? (10 marks) 10- If you were an executive manager in an organization, bow would you structure the coganization for quality improvement? (5 marks) 11. List and explain the requirements for total quality implementation (10 12. Compare between scope of 150 9000 and TOM (10 marks) o