1A. As a role play within the learning group, perform the following:

In groups of three to five determine who will act as team leader and who will be the team members. Choose a work environment and work roles for the team and discuss the roles, responsibilities and accountabilities and how these need to meet organizational goals and plans.

1B. I. What is a performance plan?

II.How do KPIs differ from work goals?

1C.I. State three ways that you could support your team to reach their performance requirements in work.

II.How can you ensure you are fully aware and informed on each team member's work role and responsibilities? Write down three strategies that you could use to involve your team in aspects of workplace planning, decision-making and operations within the team.

2A.Write down three strategies that you could use to involve your team in aspects of workplace planning, decision-making and operations within the team.

2B.For your place of work (or an example workplace), briefly outline three policies and procedures that would benefit your work team.

2C.As a role play within the learning group, perform the following verbal activity:

In pairs, take turns to be the team leader and the team member. As team leader, provide two points of feedback to the team member, in a positive and constructive way that seeks to recognize team success. You should decide on the work roles and scenario for the role play before you start.

2D. I.What should a process provide?

II. How should you develop a process to resolve team issues, concerns and problems?

3A I.How you would encourage participation from team members in taking responsibility for team activities?

II. How would you assist in team communication processes?

3B I. List three things that you can do to support your team to resolve work performance problems.

II. What is a root analysis?

3C. List and briefly explain (in approximately 30 words) five ways you can be a positive role model for your team.

4A. For the following stakeholders, briefly describe how you would maintain a process of open communications (approximately 50 words for each one):

I.Your team

II. Department managers

III.External supplier.

4B.As a role play activity within the learning group, perform the following:

In one group, or in smaller groups (as determined by the trainer/assessor), take turns to act as the team leader, while other individuals take the part of team members and senior management.

I.In a meeting with your team, you are presented with an issue (of the team's choosing), discuss this to determine the situation and facts

II.Take this issue to your management and discuss this further to determine a way to resolve this

II. Discuss the outcome of this meeting with your team members and provide them with constructive approaches to resolve the situation.

4C.Following on from Activity 4B, evaluate your discussions and write down the corrective action that you have decided upon.

Answer the activity in as much detail as possible, considering your organizational requirements.

1.As a workplace activity (or simulated workplace activity) perform the following.

You are tasked to assess your team's performance plans in order to review team goals against organizational goals. From current organizational documentation on objectives and performance needs, and team performance plans you should:

I. Read and interpret information to assess where team performance can be improved upon to assist in reaching organizational goals

II. Prepare a brief report to outline your findings

III. Present this to your manager/management and discuss where improvements in performance can be made.

Answer each question in as much detail as possible, considering your organizational requirements for each one.

1.What are group dynamics and how can they affect your team?

2.Provide three strategies that support team cohesion, participation or performance.

3.How can developing strategies to gain consensus help your team?

4.What is issue resolution and how can strategies help in this matter? Answer the activity in as much detail as possible, considering your organizational requirements.

1.As a workplace activity (or simulated workplace activity), perform the following.

Using your leadership skills, techniques and strategies to facilitate team cohesion and work outcomes, you will need to:

I. Develop policies and procedures to enable team members to take responsibility for their work roles and responsibilities

II. Establish processes to address issues and to resolve performance issues

III.Develop mechanisms to support your team to meet work outcomes and performance needs

IV. Determine performance plans with KPIs, work goals and performance outputs for the team and/or individual team members (in conjunction with the team and with management).

2.In a management meeting, communicate your team's performance plan(s) and how this will assist in meeting organizational goals.

3.After a short period of implementation (to be decided by the trainer/assessor), assess the team's performance and evaluate if there are work or team issues. If these are found, determine corrective action that can be taken to resolve these.