1.a) Break down the business process for www.getmaple.ca (starting from the time point when you open this website to the point when you get your prescription in a pharmacy) into 10-15 smaller Information System-related business processes. For each smaller business process identify and describe 4 components of that business process. You can either use a graph or text as long as the contents of your analysis are correct.

b) At each of these small business processes, if an information system is used, identify its components: IT (hardware, software, networks, and database), people, and business process.

c) How can this website improve some of the small business processes with a new information system or a new information system function in order to create more business value? In other words, according to you as a patient, how can this website be better designed to improve the users experience?