1a. List the steps in the basic control process and2a. how you would respond to the statement, "Control is a process that should be employed intermittently?"

2a. Identify and 2b. explain the Balanced Scorecard approach to control. Specify its advantages and how it differs from the traditional approach to control used in most companies. 2c. Comment on which approach (the traditional or balanced approach to control) is more likely to help a company adapt to a changing, competitive marketplace.

3. Some approaches to control tend to be more stressful for employees than others. Discuss how bureaucratic and concertive control influence workers.

4a. What is economic value added (EVA)? 4b. Why it is so important in comparison to the traditional approach to controlling financial performance?