1-A service contract includes the statement, "Bathrooms shall appear clean and soap shall be refilled before it is empty." What is this contract wording called?

Select one:

a. Service protocol

b. Service level agreement

c. Performance specification

d. Prescriptive specification

2-Which statement about key performance indicators (KPIs) is false?

Select one:

a. The facility manager must translate KPIs into actionable steps for employees and service providers.

b. The facility manager must ensure KPIs reflect the goals of the organization.

c. The facility manager must write KPIs clear and concisely so they can be easily understood.

d. The facility manager must develop KPIs that are quantifiable.

3-Which of the following is a plausible measure to assess the overall performance of a service provider?

Select one:

a. All of the statements

b. Time-related targets

c. Expenditure limits

d. Conformance to regulations and standards