1a) What is the THREE (3) operations functions?

(3 marks)

b) List down any SEVEN (7) issues & trends in operations?

(7 marks)

2a) What is product decision?

(3 marks)

(CLO1:PLO1:C2)

b)

Draw & explain about the Product Life Cycle

(12 marks)

(CLO2:PLO1:C2)

3a) Process Strategy is to create a process to produce products that meets customer

requirements within cost and other managerial constraints. List down FOUR (4)

basic process strategies?

(4 marks)

(CLO1:PLO2:C1)

3b) From the notes given, explain briefly about Repetitive Focus including

example?

4a) From the American Society, what is quality mean?

(3 marks)

(CLO1:PLO2:C1)

b)

Explain briefly about Cost of Quality and include the figure

(12 marks)

(CLO2:PLO1:C2)