1An example of a formal reference group is ________.

a.

None of these are correct

b.

A school club that has a community service requirement to remain in good standing

c.

A group you hope to be part of one day, in the near future

d.

A group you want to avoid being part of

2How has online selling changed the future of retail?

a.

Enabling regional retailers to gain national scale

b.

Neither eliminating the significant barriers to entry created by a brick-and-mortar-only retail environment nor enabling regional retailers to gain national scale

c.

Both eliminating the significant barriers to entry created by a brick-and-mortar-only retail environment and enabling regional retailers to gain national scale

d.

Eliminating the significant barriers to entry created by a brick-and-mortar-only retail environment