Question: 1.Document five items we can include on a guest satisfaction survey to collect our guests' perceptions, preferences, and opinions related to their experience. Explain what

1.Document five items we can include on a guest satisfaction survey to collect our guests' perceptions, preferences, and opinions related to their experience. Explain what decisions we can make based on the trends you uncover with these questions.

1.Document five items we can include on a mystery shop questionnaire to measure the behaviors and outcomes related to our performance standards.

(performance standard : guests love our place our designs and our products and if the relationship between our resort/center and costumers is good, then naturally they're going to keep coming )

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