1-Explain how enterprise applications improve organizational performance.

2-Define enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems and describe their business benefits.

3-Explain how intranets and extranets help firms integrate information and business processes.

4-Describe a supportive organizational culture and business processes for collaboration.

5-List and describe the various types of collaboration and social business tools.

6-Describe how the information systems function supports a business.

7-Compare the roles played by programmers, systems analysts, information systems managers, the chief information officer (CIO), chief security officer (CSO), chief data officer (CDO) and chief knowledge officer (CKO).