Question: 1/Explain how Information technology can be used by a business to increase switching costs that lock in its customers or suppliers? Use business examples to

1/Explain how Information technology can be used by a business to increase switching costs that lock in its customers or suppliers? Use business examples to support your answers.

2/Explain how a process in one of the functions of business can be improved via utilizing Internet technologies? Choose one example and evaluate its business value.

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