1.Explain the term performance exception and give three examples of where performance exception can occur when evaluating performance?

2.List three types of corrective actions that can be used to improve performance exception.

3.Explain the term performance highlights and give three examples of where performance highlights can occur?

4.When managing underperformance is important to identify the performance gap describe three methods / processes of determining performance gap needs?

5.Research and provide three ways you can use to evaluate an organisations systems and process

7.Develop a review for a monitoring tool for your own workplace or a business you are familiar with (in this case do not use Win College).

8.Describe how you will use the tool, including how often.

Also include:

How will you implement and train your team about the tool?

How you will monitor the results

What will you do for unsatisfactory performance