1Explain why quality is important to internal and external customers in the workplace. (1.1)

2Explain what is meant by 'Total Quality Management'. (1.2)

3Explain the difference between design quality standards and process quality standards. (1.3)

4Explain the cost of quality in the workplace. (1.4)

5Describe a quality system used in the workplace. (2.1)

6Identify quality standards set for the workplace. (2.2)

7Describe tools used to monitor quality in the workplace. (2.3)

8Describe records for maintaining quality in the workplace. (2.4)

9Identify positive steps to improve quality in the workplace. (2.5)

10 Identify practical steps to improve quality in the workplace. (2.5)