1.In a scatter plot, the data is plotted on a ______dimensional plane. *

Three

One

Four

Two

2.In process map, the ________represent the progression from one step to the next. *

Circles

Parallelograms

Arcs

Diamonds

3.With reference to the language of process maps, a ________ is used whenever processing takes place. *

diamond

triangle

circle

rectangle

4.In the ________ approach, the scores required to win the state awards are lower than those for the national awards. *

multilevel

full-Baldrige

Baldrige-lite

Baldrige quality

5.In cause and effect diagram, the problem is clearly stated in the _____of the fish. *

Skeleton

Ribs

Bone

Head

6.What is the first step in the registration process for ISO 9000:2015? *

inquiry

phase 1 audit

client contract

certification audit

7.___________ are spreadsheets that are communicated to management on a regular basis. *

Process map

Balanced scorecards

Histograms

Affinity diagrams

8.With respect to the five S's, ________involves color coding and labeling areas. *

seiketsu- standardize

seiso- shine

seiri- sort

seiton- set in order

9.Pareto charts is aided by the __________ rule. *

70/20

80/20

20/40

80/30

10.Which of the following is not a quality management principle underlying ISO 9000:2015? *

involvement of people

dedication

improvement

leadership