1.List two internal stakeholders you would need to consider when determining information needs for a community service setting you are familiar with.

2.List two external stakeholders you would need to consider when determining information needs for a community services setting you are familiar with.

3.Give one reason why it is important to identify who the organisation's competitors are when developing communication strategies.

4.a) Explain the meaning of communication channels.

b) Provide an example from a community service setting you are familiar with.

5.Describe two examples of special communication needs that may arise with personnel in community service settings.

6.Based on one of the examples you provided in question 5, outline three communication strategies that could be used to support this special communication need.

7.Give two examples of types of traditional media used in community services setting.

8.List two type of digital media used In community services settings.

9.For each type of digital media you listed in question 8, give one example of appropriate etiquette and one example of inappropriate etiquette when using this type of communication.

10.a. Explain how digital media can be used in marketing community services.

b. Develop one strategy for using digital media in your organisation that provides information to and promotes the organisation to new clients.

11.Outline two examples of political factors that may influence the development of a communication plan for a community services setting.

12.Outline two examples of social factors that may influence the development of a communication plan for a community services setting.