1)Summarize the Problem: (At least 3 sentences)

2)List 1 symptom and 1 cause of the problem: ( Make sure you understand what a symptom and a cause is, its in the book!)

A. Symptom:

B. Cause:

3)List 3 possible reasons salespeople are leaving for the competitors:

A

B

C

4)List 3 possible steps to turn around the attrition (Refer back to A, B & C in #3):

A

B

C

5)List 1 possible GOOD consequence and 1 possible BAD consequence for each of the 3 steps to turn around the attrition: (Refer back to A, B, & C in #4)

i)Step A Consequences

GOOD:

BAD:

II)Step B Consequences

GOOD:

BAD:

iii)Step C Consequences

GOOD:

BAD:

Independent Challenge 1 Lawrence Media in Nashville, Tennessee, specializes in proFIGURE 1-16 motional products for businesses, such as corporate apparel, executive gifts, and product giveaways. As an assistant to Ken Lawrence, the founder of the company, you participate in many meetings and projects. During a recent meeting with Ken and his project managers, he said Lawrence Media had a major problem retaining good salespeople. Figure 1-16 summarizes his statements. Ken asked you, the other assistants, and the project managers to help him solve the problem. a. Open the PS1-IC1, docx document and follow Ken: "The turnover is terrible. Good salespeople sign up, work hard, seem to enijoy their stay, and then leave for our biggest competitors and start woking against us." the steps in the worksheet. b. Proofread the document carefully to fix any grammar or formatting errors. c. Submit the document to your instructor as requested. Independent Challenge 2 You work with Carla Marcus, the owner of Sage Realty Services in Winnetka, Illinois. Her firm was one of the fastest growing companies in the area until recently. When the real estate market slowed nationwide, Sage llealty's sales dropped off significantly, Figure 1-17 illustrates Carla's problem. Carla asks you to help her analyze her problem and develop possible solutions. a. Open the PS1-IC2,docx document and follow the steps in the worksheet. b. Proofread the document carefully to fix any grammar or formatting errors. c. Submit the document to your instructor as requested