1)The first step in the decision-making process is identifying a problem.

True

False

2)An organization is ______________. A) "the physical location where people work B)a delibrate arrangement of people to accomplish some specific purpose C)"a collection of individuals working for the same company D)"a group of individuals focused on profit-making for their shareholders

3)Organizational culture is concerned with how members perceive the organization not whether they__________. like it A)" like their peers B)"like their boss C)"like their customers

4)Stated goals are official statements of what an organization says its goals are and ___________. A )"what it wants its various stakeholders to believe its goals are B)"are the goals that the organization actively works to achieve C)" what it wants its stockholders to believe its goals are D)"what it believes its goals are

5) Managers don t make decision on the daily basis. TRUE FALSE 6) A decision is a choice made from two or more alternatives. TRUE FALSE 7)Which of the following is not mentioned in the textbook as a dimension of organizational culture? A) "attention to detail B)" people orientation C)"compensation D)"aggressiveness 8)A deliberate arrangement of people to accomplish some specific purpose is A)Structure B)organization C)Process D)"Assembly 9) Which of the following is not an example of a decisional role according to Mintzberg s? A) entrepreneur B)disturbance handler C)spokesperson D)resource allocator 10) Internal constraints that restrict a manager s decision options _______________. A)"do not exist, as all managers can decide as they please B)exist within every organization C)"exists only to the extent that upper management imposes them D)"exist only to the extent that followers won t do as they are told 11) "The ability to work well with other people, both individually and in a group uses ___________." A) human skills B)Technical Skills C) Behavioural Skills D)" Planning skills 12"Organizational planning is concerned with how objectives are to be accomplished, not what is to be accomplished." TRUE FALSE 13)" Operational planning is usually performed by upper management. TRUE FALSE 14) Directional plans have clearly defined objectives. TRUE FALSE 15)" In traditional goal settings, goals often lose clarity and unity as they make their way from the top to the bottom of the organization. TRUE FALSE 16) Goals are the foundation of organizational planning. TRUE FALSE