1.The first step within the 4 steps of a control system are

A.Set objectives & standards

B.Measure performance

C.Compare performance to standards

D.Correct and reinforce

2. At work, you must take a mandatory training on Sexual Harassment at the beginning of each new year. This is a classical example of what type of frequency of control?

A.Periodic

B.Constant

C.Ocassional

D.Annoying

3. People's disciplining and positive feedback is analogous to finance's

A.budgeting and profits

B.budgeting and expenses

C.profits and revenues

D.None of these

4. The best way to increase our trust and credibility among others is by

A.getting the facts straight before communicating them

B.remaining calm during emotional tantrums

C.treating errors as learning experiences rather than blaming

D.giving careful thought when selecting the most effective option

5. The correct order for sending a message is:

A.Develop rapport, state your objective, transmit the message, check understanding, get a commitment and follow up

B.State your objective, develop rapport, transmit the message, check understanding, get a commitment and follow up

C.Transmit the message, develop rapport, state your objective, check understanding, get a commitment and follow up

D.State your objective, develop rapport, check for understanding, transmit the message, get a commitment and follow up