1.The production process described in this chapter is deliberately very simple. Based on your experiences or by talking to someone in a local company, define and describe a more complex production process in terms of the physical, document and data flows. What functions of the organizations will be involved in this process?

2. This chapter provides some examples of instance level and process level information. Identify two more examples of each type of information and explain what data will be needed to generate this information. What is the source of these data?

3. Identify some of the key problems associated with the manual, or paper-based, production process. How does an enterprise system eliminate or reduce the impact of these problems.

4. SSB has a need to produce 100 standard skateboards to replenish inventory. Create all the documents necessary to document the process used produce these materials. You can search the Internet for examples of the documents included in this chapter or you can create them using a word processor.