1.What does communication technology significantly limit or eliminate? A) dominant communication B) written communication C) nonverbal communication D) nondefensive communication

2.When individuals consume digital content that conforms to their already held opinions, what is this known as? A) social media B) fake news C) digital communication D) an echo chamber

3. Sophie does not understand why an employee is not performing his job. She calls him in to have a discussion. According to the principles of reflective listening, what would be the appropriate process to solve this problem? A) carefully listen to the employee and repeat back what you are hearing B) carefully listen to the employee and then tell him what your decision is C) carefully listen to the employee and then offer constructive criticism D) inform the employee of the problem, followed by the action to be taken and the expectations

4.Who is encoding a message? A) Sonia, who is writing a financial report B) Hunter, who is giving a speech C) Bill, who is reading Jesses memo D) Farooq, who is listening to office gossip 5.Darlene will be speaking to her new employee about errors that have occurred. She wants to ensure that the employee clearly understands what is required to improve. Which is the most effective form of communication? A) formal numeric report B) electronic mail C) face-to-face discussion D) telephone