1.With less than two weeks to go until a critical sales presentation, progress on a very important project has ground to a halt because the group can't decide which software to use. Two people have strong preferences to use different kinds of software. The other three people in the group just want to pick one and move on. What type of conflict is happening?

A. Interpersonal

B. Process

C. Personal

D. Latent

E. Task

2.Fonic is a telephone company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas. Consequently, almost all of the company's 10 senior executives joined the company over 10 years ago in junior engineering positions. There is increasing pressure on Fonic to become more marketing and service-oriented. As a result, three people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management. The external hires were necessary because current employees were not sufficiently qualified. Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment and blame the senior executives for being hard-headed. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. The marketing executives and the other executives operate independently. However, they share the resources and money in the organization. This kind of interdependence is referred to as:

A. orderly interdependence.

B. total interdependence.

C. sequential interdependence.

D. pooled interdependence.

E. partial interdependence.

3.Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is least appropriate in this situation?

A. Face-to-face meetings

B. Bulletin boards

C. Email

D. Written documents

E. telecommuting

4.Tania recently began her first job at a PR firm called PRORITERS as a copywriter. Her job involves creating scripts for press releases, advertisements, and other media events. She has been working under the guidance of Walid, the senior copywriter. Tania, who has no prior experience in this job, had worked on scripts for advertisements and online brochures alone when she was asked to work on a press release for the first time. Walid reviewed Tania's script and sent her an e-mail full of detailed corrections, which she promptly implemented. However, when Walid looked at the script later, he felt that it did not represent a significant improvement of her first draft. Which of the following, if true, would best explain this outcome?

A. Tania took a lot of time to implement Walid's corrections and revise her script.

B. Tania was hired because she demonstrated considerable analytical and creative thinking skills in her pre-employment tests.

C. Walid routinely e-mailed feedback on scripts for advertisements, online brochures, and press releases to his team members.

D. The feedback provided by Walid was not elaborate and comprehensive enough.

E. Walid believed that Tania's understanding of his e-mailed feedback would be accurate.

5.Like many other marketing strategy specialists, Malek relies heavily on creativity and originality. Members of his team are selected on the basis of their ability to think divergently, and Malek often conducts activities to ensure that this ability is developed. For instance, before any new project, Malek invites his team to sit together and churn out possible ideas about the new product, its theme, and ways in which it can be projected best in the market. These sessions usually provide him with a bank of potential ideas from which the team selects some strong concepts and develops them into a campaign. To encourage freedom in these sessions, Malek has a no-evaluation policy. This is an example of ________.

A. social loafing

B. brainstorming

C. groupthink

D. ingroup favoritism

E. groupshift