Question: 2 0 . 0 % complete Leaner Dry Cleaners When a customer comes in with clothes to be cleaned, follow these steps: 1 . Pick
complete
Leaner Dry Cleaners
When a customer comes in with clothes to be cleaned, follow these steps:
Pick up each piece of clothing and identify the type for example, a dress
Write on the order form, in the correct space, the type of clothing and the quantity for example, dress, pairs of slacks
Ask the customer if there are any stains on the clothing. If so ask what kind of stain it is and where it is located. Write on the order form the type of stain, and put a green sticky dot on the stained area. If the customer doesn't know the type of stain, put a blue sticky dot on the area and write "unknown stain" on the order form.
Put the clothes to be cleaned in the bins behind the counter.
Ask for the customers name, phone number, and email. Write all three on the order form.
Check the box next to the day the order will be picked up on the bottom of the order form. File the top of the order form in the order box. Tear off the bottom of the form and give it to the customer.
Thank the customer, and tell them the day their order will be ready.
Question
You are taking a customers order. When do you ask if there are any stains on the clothing?
ABefore looking to identify the type of clothing
BAfter identifying the clothing type
CAfter writing down the types and quantities on the order form
DAfter putting the clothes in the bin behind the counter
EAfter asking for the customers name, phone, and email
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