$(20$ Marks$)$

QUESTION $5$

You are a propect manager lasked with leading the implementation of a new cusibmar relationship management $($CRM$)$ system for a medium$-$sized e$-$commerce companty. The company has experienced rapid growth in recent years, resulting in challenges managing custormer data and interactions effectively. In Eight of this project critically discuss the document that you wil ulise in outining the primary objectives and deiverables of the project. Your response should prowide a detaied description of the contents of the document.