$21.$ As a Project Manager, you know you need to manage the stakeholders. Your new project

is with a customer who is famous for requesting changes. Grapevine has it that the previous

Project Manager was totally frustrated with this customer and moved to a different

department. With this new project kicking off, what would you do to manage this customer?

A$.$ Send the customer a copy of the organization$$s change control process

B$.$ Speak with the manager of this customer and discuss how the previous Project Manager

has left after getting frustrated from the requested changes

C$.$ Involve the customer as early in the project as possible

D$.$ Deny a couple of changes firmly

$22.$ Which of the following is most important when it comes to change from Project

Manager$$s perspective?

A$.$ Inform the sponsor about the change

B$.$ Record and track the progress of the change

C$.$ Avoid the change

D$.$ Prevent uncontrolled change

$23.$ During the course of the project, you are informed that a key resource promised earlier

has been engaged in another critical project. What should be your first step?

A$.$ Negotiate with the Project Manager of the critical project for the resource

B$.$ Turn the project $$Red$$ or atleast $$Yellow$$ and add this as a Risk

C$.$ Move forward without the resource and inform the key stakeholders that some of the

milestones might be missed

D$.$ Evaluate the impact of not having the key resource