$221$ point

Typically, focus on the refusal rather than on the reasons for the refusal.

False

True

$23$

$1$ point

In a persuasive message, you may offer an incentive to motivate the reader to respond by a due date.

False

True

$24$

$1$ point

Your objectives include conveying the bad news and retaining the reader's goodwill.

Fals$$

True