$23\mathrm{.}5\%$ complete

Question

The IT department at a healthcare facility is in the process of selecting a new cloud service provider to meet expanding data storage needs. The team has identified four potential vendors. As part of their due diligence, the team has thoroughly reviewed each vendor's SLAs to ensure they align with the company's requirements. Which factors will likely be described in the cloud service vendor's SLA? $($Select the two best options.$)$

A$.$The vendor's technical support response times

B$.$The uptime guarantees and performance

C$.$The pricing models offered by the vendors

D$.$The number of years the vendor has been in the industry