$2\mathrm{.}3.$ In order to successfully add glass$-$based products to his product$/$service offering, Mr Brown will have to

undertake training as well as train his employees on the functionality of the $3$D glass printers. One of his

employees is very anxious about the possibility of a new $3$D glass printer and is opposed to the idea of

including $3$D glass printing as part of their product$/$service offering as she does not see the value thereof.

Recommend the most appropriate action to take to lessen the resistance to change from the employee

and motivate your answer. $/$ Ten einde glasgebaseerde produkte suksesvol by sy