$25$:$08$

P

QUESTION $25$

The increased use of digital tools and social media has changed customer behavior and expectations when engaging with the customer service function of a business. What are some of the examples of these changes?

Choose TWO of the following:

$1$ It is more secure for customers using social media

$3$ Customers communicate more with the business

$45F$

Q

$\frac{25}{40}$

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