Question: 2 5 1 point What is call scripting? a technology that gathers product details and issue resolution information that can be automatically generated into a

251

point

What is call scripting?

a technology that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer

a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

a technology that allows customers to use the web to find answers to their questions or solutions to their problems

a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone

2 5 1 point What is call scripting? a technology

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