$25)$ Which type of process map should be used to track the movement of a customer's complaint from one department to the next until it is resolved?A$)$ swim lane process mapC$)$ entity process mapB$)$ data flow process mapD$)$ input process map$26)$ A professor is expected to cover $16$ chapters in an operations management text each semester. One semester the professor dismisses class $30$ minutes early every Monday and Friday and is able to cover only $12$ chapters. What is the professor's efficiency?A$)4$B$)-4$C$)75\%$D$)133\%27)$ Which of the following approaches to process improvement could be described as process benchmarking?A$)$ Employees at the campus housing and dining service visit Ritz Carlton to pick up ideas on managing long$-$term guests.B$)$ Employees at McDonald's ignore the way they have always processed customer orders and design an entirely new way to do so$.$C$)$ Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.D$)$ Employees at Ford purchase automobiles from an array of car manufacturers and take them apart to get design ideas for their next generation Taurus$\mathrm{.}28)$ In statistical terms, a process that achieves Six Sigma quality will generate about.A$)$ zero defects per million opportunities.B$)$ thirty$-$four defects per million opportunities.C$)$ three defects per million opportunities.D$)$ six defects per million opportunities$\mathrm{.}29)$ Which two continuous improvement tools are most similar in appearance?A$)$ scatter plot and check sheetB$)$ histogram and fishbone diagramC$)$ check sheet and fishbone diagramD$)$ Pareto chart and histogramTRUE$/$FALSE$.$ Wrke $\text{'}$T if the statement is true and $\text{'}$F$\text{'}$ if the statement is false$\mathrm{.}30)$ Process owners are empowered employees that have the authority and responsibility for improving the organization's business processes.